To report the bug I better make sure it's actually a bug

so I have the latest windows version meaning:
0.8.19 which appears on the left hand side of teh screen and there is a number on the other side v0.48.22.5.
I can play on my own, and I can also play the campaigns .
I haven't tried the LAN as I don't have any friends close by hence the need for the online version ^^
So I can go online no problem, I can use the chat feature. I can create a game. If my friend creates it I can see it in the list.
When I click on it it says time out.
I have norton anti-virus.
My Friend has the same problem. He is also using XP but I don't know his config, though he has the same game version. He can't join my game if I create it and I can't join his if he creates it...